Careers at Heckfield place

Heckfield is a living place: a Georgian family home lovingly restored to its classic origins and rewoven into 400-acres of Hampshire. Elegantly evolving, resolutely natural, we’re a beautiful piece of English history that redefines the idea of a hotel. We springboard from a storied past, celebrating the slow-and-simple now: a country haven — less than an hour from London — sculpted over centuries by ancient heather, woodland and meadow.

We are now looking for a Front Office - Night Supervisor to join our friendly Front Office team.

To manage the hotel throughout the night and ensure our guests experience the same” wow” of Heckfield Place whatever time of day or night, ensuring the team maintain exceptionally high standards of service delivery through awareness of guest preferences.

• Effective communication and organisational skills
• Ability to deliver exceptional customer service and anticipate guests needs
• A positive ‘can-do’ and “want to do it” attitude - extremely service orientated, proactive and decisive
• Attention to detail
• Ability to work well under pressure, keep calm and act responsibly in cases of emergency
• To ensure all guest luggage is appropriately labelled and always delivered or collected from the correct room, as instructed by the Night Manager or Assistant Night Manager.
• To serve food and drink to company standards and be aware of Licensing Laws and Basic Food Hygiene.
• To make every effort possible to exceed guest expectations, ascertaining as much information about our guests as possible and ensuring it is recorded in the PMS and Daily Memo.
• To ensure the “Night Audit” is completed every night after checking if all guests are checked in and rates are accurate, and all necessary reports are prepared and distributed.
• To be the senior member of staff on duty when covering annual leave of the Night Manager or Assistant Night Manager
• To assist with driving hotel and guest vehicles when needed
• Being one of the hotel’s first aiders and fire marshals – training provided

Benefits:

•            Basic salary of £ 30,000 PA

•            Tronc (Allocation for 2025 was £7,800+ per annum/ person based on full time hours)

•            Increased holiday allowance

•            Vitality healthcare cover

•            Employee assistance programme

•            Life assurance scheme (from day one, covering up to 2x your annual salary)

•            50% F&B discount when dining in our restaurants

•            Company sick pay

•            Enhanced maternity pay

•            Enhanced paternity pay

•            Recruit a Friend bonus (£1000)

•            Monthly employee recognition scheme

•            Annual employee parties

•            New baby gift

•            Free staff meals

•            50% discount on Wildsmith Skin products

•            Heckfield Plus - online discounts

•            Christmas gift

At Heckfield we pride ourselves on providing training, development and a chance to progress within the company.  If you would like to work in a collaborative and creative environment, please apply now.